Italy - basics - Countries Guide

Time: Local time is GMT +1 (GMT +2 between the last Sunday in March and the Saturday before the last Sunday in September).

Electricity: Electrical current is 230 volts, 50Hz. A variety of plugs are in use including the European-style two-pin plug.

Language: Italian. English is understood in the larger cities but not in the more remote parts of the country.

Health: There are no specific health risks associated with travel to Italy. EU citizens can make use of Italy's health services provided they have a European Health Insurance Card (EHIC). Cases of the deadly bird flu were found in swans in southern Italy and Sicily, but there is a low risk of human infection; as a precaution all close contact with wild, caged and domestic birds should be avoided, and poultry and egg dishes should be cooked thoroughly.

Tipping: Tipping is customary in Italy and 10% of the bill is acceptable in restaurants (unless a service charge has already been included). Hotels add a service charge of 15-18%, but it is customary to tip the service staff extra. Italians rarely tip taxi drivers, but 5-10% is usual. Most other services expect some small change.

Safety: The Italian Government has warned that the risk of an international terrorist attack in the country has increased, and tourists should be vigilant in public places and tourist sites. Domestic terrorism continues, but targets are usually Italian authorities, however there is a possibility of being caught up in attacks. Tourists are vulnerable to pick-pocketing and muggings in the bigger cities, particularly on public transport, in crowded areas and around tourist sites, and should exercise caution when carrying large amounts of cash and valuables. Be particularly careful on bus 64 to St Peter's Square and around the main train station, Termini. Visitors should be wary of groups of children, some of whom will distract attention while the others try to steal what they can. Strikes by transport workers take place regularly throughout Italy and delays are possible.

Customs: It is an offence to sit on steps and in courtyards near public buildings, including the main churches, in Florence; eating and drinking in the vicinity should also be avoided. Shorts, vests or any other immodest clothing should not be worn inside churches. It is illegal for gays to show public displays of affection.

Communications: The international access code for Italy is +39. The outgoing code is 00 followed by the relevant country code (e.g. 0044 for the United Kingdom). All numbers must be preceded by 0, whether originating in Italy or out, unless calling a mobile phone. City/area codes are in use, e.g. 02 for Milan and 06 for Rome. There can be high surcharges on calls made from hotels and it is generally cheaper to use a calling card. Public telephone boxes take phone cards for local and international calls, which can be bought from newsagents. The local mobile phone operators use GSM networks and have roaming agreements with most international operators. Internet cafes are available in the main towns and resorts.