Tiscali's Charter - Tiscali Shopping

From: www.tiscali.co.uk/shopping/

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Tiscali's Charter

Clear pricing
The prices of goods and services ordered and any applicable taxes (usually VAT) will be clearly stated before you confirm an order.

Clear policy on postage and packing
Postage and packing charges (if applicable) will be clearly stated before you confirm an order.

Rapid order processing
You will receive email confirmation of each order you place within 24 hours (working days only). The information returned to you will include a unique order number, confirmation of the amount to be charged to your credit card, the expected order lead-time and contact details if you wish to query the order. Any changes to the order due to, for example, stock outages will be brought to your attention immediately.

Rapid delivery
The speed of delivery will depend on the type of product ordered, but the delivery lead-time will be clearly communicated to you at the time of order and in the order confirmation email. An email address and phone number will be supplied in the confirmation email so that you may query an order.

Packaging
All merchandise will be securely packaged and professionally delivered.

Satisfaction guaranteed
If a product fails to give complete satisfaction it may be returned within a set period for a full refund. The set period will be defined as part of the Terms & Conditions, normally found from the Customer Service button on the retailer's pages. (Products must be returned in an unused condition, in original packaging and with all documentation.) This guarantee is in addition to your statutory rights. This guarantee does not apply to tickets and other soft goods - please see the Customer Service button on the retailer's pages for more information.

Quality customer service
The retailer will provide a quality customer service operation available by email, phone and post and will respond to queries within 24 hours of receipt (working days only).

Order policies and Terms & Conditions
The Terms & Conditions of sale and any specific order policies will be easily available from a Customer Services button positioned on the retailer's pages.

Compliance with industry best practice
The retailer agrees to abide by the regulations in force within the industry (including the Direct Marketing Association and Advertising Standards Authority as appropriate).

Use of your personal details
The use by the retailer of your personal details must always abide by the Data Protection Act 1998.

Also: Safe Shopping on Tiscali