Safe Shopping - Top 10 Tips - Tiscali Shopping

From: www.tiscali.co.uk/shopping/

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Safe Shopping - Our Top 10 Tips

1. Check Delivery Times
Make sure that you check out the recommended last delivery dates when you place your order to avoid disappointment.

2. Pay by Credit Card
This will give you added protection because if you buy goods between the value of £100 and £30,000, your credit card issuer becomes jointly responsible for the goods you buy. So if the goods arrive damaged or you experience any problems receiving a refund, the credit card company will assist you.

3. Look for the Padlock
This is seen in the bottom right-hand corner of your browser window. You will also often receive a prompt box to let you know that you are entering a secure area of a site. All Tiscali's merchants offer this secure method of payment by encrypting your credit card and personal information so that a third party can't retrieve anything at all! This uses exactly the same software systems as any mail order or high street shop.

4. Keep Your Personal Information Personal
Don't hand over any personal information that isn't necessary and if this concerns you, you are protected by the 1998 Data Protection Act.

5. Look For Contact Details
If you do decide to shop elsewhere, beware of any online stores that fail to reveal information about themselves. Any reputable online store, like all of Tiscali's merchants, will provide concise contact information and are more than happy to answer any queries you may have.

6. Check the Returns Policy
Make sure that you check a merchant's returns policy before you buy. Such as who pays for it, but if the goods are faulty, the store should pay all postage costs. It is important to keep any original packing. Plus don't forget that under the Distance Selling Regulations, you do have a seven-day-cooling-off period in case you change your mind.

7. Hidden Costs - Be Aware!
Make sure that you take into account delivery charges and VAT (if not included in the overall price) when making a purchase. Tiscali has a range of suppliers, this will enable you to compare their prices and get the best deal.

8. Keep Hold of Confirmation Documents
After you have made an online purchase you will receive a confirmation email within about one working day. It is important that you print this information out and keep a note of your unique order reference number.

9. Delivery Details
This may seem obvious but it is important to make sure that you put down an address where someone will be there to take in your parcel otherwise it may cause some inconvenience. Some stores state the delivery hours and some even give you a time slot to choose.

10. Know Your Rights
You have exactly the same rights as in a high street shop. The goods should fit the product description and be as satisfactory as described online. To gain more comprehensive information about this take a look at the Office of Fair Trading web site.

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Related Information:-

Consumer Direct London or call for the advice on 08454 04 05 06.
Advice from Which?
Business, Enterprise and Regulatory Reform