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Tiscali: Protect your Children
Frequently Asked Questions
Q: What is Tiscali Child Protection from Crisp?
A: Tiscali Child Protection from Crisp provides a way of analysing instant messenger conversations to identify grooming and potential abuse patterns. The service is provided by Crisp in association with Tiscali. This service is unavaiable elsewhere and Tiscali is the first ISP to offer such a high degree of online child protection.
Q: How much does Crisp cost?
A: Crisp costs £3.50 as a monthly payment or £42 as a one off annual payment
Q: How do I get Crisp?
A: Go to https://tiscali.crispthinking.com/signup and follow the instructions
Q: Where should I go to get help with installation of the software?
A: You can e-mail support@crispthinking.com and Crisp will reply to you as quickly as possible
Q: Where should I go to get help with my account settings and the Control Panel?
A: Download the Crisp Control Panel User Guide at the end of the sign up process or click on the Help button at the top right hand corner of the Control Panel when you have logged into it
Q: Where should I go to get help with billing enquiries?
A: You should e-mail Crisp at support@crispthinking.com and they will reply to you as quickly as possible
Q: How will I be billed for the service?
A: If you have selected monthly billing then you will be charged £3.50 per month. This will be taken from your bank account every month until you tell Crisp to stop and will appear on your bank statement as Crisp Thinking Group.
If you have opted for an annual payment then you will be charged a one off payment of £42. Your bank account will display the payment as Crisp Thinking Group.
Q: What should I do if I get an alert from Crisp?
A: How you deal with the threat once you have read the alert is up to you. In rare circumstances Crisp might have generated a false alarm in which case you might like to contact them at support@crispthinking.com to tell them so that Crisp can fine tune their engines performance even more.
If, on the other hand you feel that the alert Crisp sent to you is a serious matter then you may want to speak to your child and contact the Child Exploitation and Online Protection Centre (CEOP) in order to get the police involved. The CEOP website is at www.ceop.gov.uk.
Q. What is meant by 'internet grooming'?
A: Like everything else in life the internet is not completely secure. Young people using the internet are especially vulnerable, particularly in chat rooms and on message boards. They can be communicating with anyone, including groomers who often pose as another young person. The groomer asks leading questions, which over time become inappropriate and sexual in nature, resulting in a request for a meeting between the groomer and the young person.
Often young people are not aware of the risk to which they are exposed. They can be intimidated by the conversation and not feel able to discuss it with an adult. Sometimes the online conversation can be going on via a home based PC with parents completely unaware of the threat facing their children.
Q. Is Internet grooming a growing problem?
A: As young people have increased access to the Internet, so there is an increased risk that they will encounter inappropriate conversations online. The UK government's Child Exploitation and Online Protection Centre (CEOP) now gets over 3,000 grooming reports a year. CEOP says one in four of today's children will eventually meet up with someone they first contacted online, compared with one in 12 just four years ago.
Crisp supplements existing software and improves upon any existing parental controls software that you might have. This means that as your kids get older you can afford to relax the filters you place on their access to enable them to explore more of the internet without compromising their safety.
A: Tiscali Child Protection from Crisp provides a way of analysing instant messenger conversations to identify grooming and potential abuse patterns. The service is provided by Crisp in association with Tiscali. This service is unavaiable elsewhere and Tiscali is the first ISP to offer such a high degree of online child protection.
Q: How much does Crisp cost?
A: Crisp costs £3.50 as a monthly payment or £42 as a one off annual payment
Q: How do I get Crisp?
A: Go to https://tiscali.crispthinking.com/signup and follow the instructions
Q: Where should I go to get help with installation of the software?
A: You can e-mail support@crispthinking.com and Crisp will reply to you as quickly as possible
Q: Where should I go to get help with my account settings and the Control Panel?
A: Download the Crisp Control Panel User Guide at the end of the sign up process or click on the Help button at the top right hand corner of the Control Panel when you have logged into it
Q: Where should I go to get help with billing enquiries?
A: You should e-mail Crisp at support@crispthinking.com and they will reply to you as quickly as possible
Q: How will I be billed for the service?
A: If you have selected monthly billing then you will be charged £3.50 per month. This will be taken from your bank account every month until you tell Crisp to stop and will appear on your bank statement as Crisp Thinking Group.
If you have opted for an annual payment then you will be charged a one off payment of £42. Your bank account will display the payment as Crisp Thinking Group.
Q: What should I do if I get an alert from Crisp?
A: How you deal with the threat once you have read the alert is up to you. In rare circumstances Crisp might have generated a false alarm in which case you might like to contact them at support@crispthinking.com to tell them so that Crisp can fine tune their engines performance even more.
If, on the other hand you feel that the alert Crisp sent to you is a serious matter then you may want to speak to your child and contact the Child Exploitation and Online Protection Centre (CEOP) in order to get the police involved. The CEOP website is at www.ceop.gov.uk.
Q. What is meant by 'internet grooming'?
A: Like everything else in life the internet is not completely secure. Young people using the internet are especially vulnerable, particularly in chat rooms and on message boards. They can be communicating with anyone, including groomers who often pose as another young person. The groomer asks leading questions, which over time become inappropriate and sexual in nature, resulting in a request for a meeting between the groomer and the young person.
Often young people are not aware of the risk to which they are exposed. They can be intimidated by the conversation and not feel able to discuss it with an adult. Sometimes the online conversation can be going on via a home based PC with parents completely unaware of the threat facing their children.
Q. Is Internet grooming a growing problem?
A: As young people have increased access to the Internet, so there is an increased risk that they will encounter inappropriate conversations online. The UK government's Child Exploitation and Online Protection Centre (CEOP) now gets over 3,000 grooming reports a year. CEOP says one in four of today's children will eventually meet up with someone they first contacted online, compared with one in 12 just four years ago.
Crisp supplements existing software and improves upon any existing parental controls software that you might have. This means that as your kids get older you can afford to relax the filters you place on their access to enable them to explore more of the internet without compromising their safety.
Protect your children today
Online child protection based on blocks, locks and word filters does not work. Tiscali Child Protection from Crisp does work. By monitoring over 200 variables in Instant Message conversations it detects groooming patterns, whilst maintaining childrens' freedom to use the internet and respecting their privacy only by alerting you to problem conversations, rather than naughty words. Find out more.
Protect Your Kids
Tiscali Child Protection from Crisp helps keep children safe from online groomers. Find out how.
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