Fifa caught offside on World Cup 2010 tickets site
Fifa caught offside on World Cup 2010 tickets site
I am planning to take my son and grandson to next summer's football World Cup in South Africa. I went on the Fifa website and booked tickets for five matches, costing £1,240. The money has left my credit card account but I have not received a confirmation email. I need to book flights and accommodation but am reluctant to do so until I know the tickets are mine. DW, Nutley, East Sussex
Fifa in South Africa told Capital Letters that due to a "rare breakdown" in internal communication, the automatic email confirmation system did not function, and it apologises for your anxious wait. After your complaint, the process was revised and the great news is you are definitely off to South Africa – your tickets are confirmed. As a warning to others, there will be plenty of opportunities for fraudsters to exploit fans heading for the World Cup. There will be counterfeit tickets and fake websites and www.fifa.com is the only online source for legitimate tickets, unless buying from authorised tour operators.
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