How can we scrap this AA direct debit?
How can we scrap this AA direct debit?
My husband had a car insured with the AA, set up by direct debit on his credit card. The car was scrapped in 2005 and we moved house the same year. My husband is not very money savvy, and I noticed recently that amounts had been debited from his card which we couldn't account for. The bank told him to cancel his card and set up a new one, which he did, but the AA took out another £113 this year. It said it would sort it all out but, even after writing, nothing has happened. CD, east London
I spoke to your husband and we couldn't work out exactly why the AA was still taking money. But we did establish that the old car, the beloved Renault 11, was, indeed, scrapped as part of a local authority clean-up scheme.
A call to the AA which, I have to say, has the best press office I have come across during my time with Capital Letters, quickly established that the payments were for roadside assistance which hadn't been cancelled. It had nothing to do with insurance.
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The AA says it is sorry it was not as helpful as it could have been when your husband first made contact, and has calculated he has paid £430 for cover he couldn't have used. A cheque is in the post for this amount.
Answering your letters this week is Steve Playle, Trading Standards officer, and team leader at Surrey Trading Standards Service.
We welcome letters but regret we cannot answer individually. Email: capital.letters@guardian.co.uk Please include a daytime phone number
guardian.co.uk © Guardian News and Media 2009
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