NatWest 'messed up' account request

NatWest 'messed up' account request

The following day we visited the branch together and were told that we had been given the wrong forms. We had to fill in new ones. My husband's name has still not appeared on the joint account although we have followed the bank's instructions every step of the way. LL, Oxford

The branch staff now say that when you visited, you seemed confused about what you wanted to do with the account. Certainly you were not clear about your options. You had the choice of turning this into a joint account which you both owned, or adding your husband's name as a third party so he could operate your account if necessary but not hold the account in his name.

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NatWest says you asked to add your husband as a third party and filled out the appropriate forms. In fact you wanted a joint account. The bank accepts there was a breakdown in communication and apologises for the mistake.

Unfortunately you have to visit the branch yet again and complete another set of forms but, to compensate for the inconvenience, the bank has credited your account with £50.

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