Egg delay fried my credit rating

Egg delay fried my credit rating

Advertisement starts

Advertisement ends

Egg admits there was a delay setting up your consolidation loan, due to a technical error, so the documents were not sent out until last December. It says you returned the consolidation loan documents in late February, which means the new arrangements didn't start until March. It agrees you were in regular contact but says you made only one payment of £185 in January. It maintains you had been told to keep paying £181 a month because the original loan and the credit card continued until the consolidated loan was sorted out. You have no recollection of that. As you didn't keep paying, charges for missed payments and interest have added £1,506 to your debt.

Because of the three-month delay sending out the documents, Egg has agreed to write off the £1,506. It has asked the credit reference agencies to remove all notes about late and missed payments for that time.

■ Email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. Letters are selected for publication and we cannot give personal replies. The newspaper accepts no legal responsibility for advice