British Gas fuels anger over five-year-old bill

British Gas fuels anger over five-year-old bill

British Gas is adamant that you owe £59.26 but there are two problems with this. The first is that it says an invoice issued shortly before the final invoice on 5 October 2004 was unpaid, yet cannot explain why this final invoice did not include the unpaid debt, other than putting it down to a manual operator error. The second is that even after you switched supplier, you stayed in the cottage but never received any final demands.

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I think that to come after you for this alleged debt after five years is a pretty poor show, and BG has now acknowledged that mistakes with the invoicing process were made.

It has now written off the "debt" but can't find it within its heart to offer a gesture of goodwill for the hassle.

Answering your letters this week is Steve Playle, Trading Standards officer and team leader at Surrey Trading Standards Service.

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