Accessibility options


Ski holiday on slippery slope

Ski holiday on slippery slope



I have organised a skiing holiday for 20 friends for March. Several of us booked in July to fly from Bristol to Venice with easyJet. Other friends tried to book recently and noticed easyJet's website shows no flight for the day we've booked. I emailed easyJet but had no reply. Our hotel is booked so we can't fly on other dates. BR, Bristol

EasyJet tells me your flight has been "removed from sale" and that customer services were about to contact you. It says there was confusion because you spotted this before it had a chance to explain. Maybe that's right, but your friends, who were booked on the same flight, have still heard nothing. EasyJet's standard offer when flights are cancelled is a refund or free transfer to another airport.

You have accepted the transfer, though this is less convenient.

Advertisement starts



Advertisement ends

• Email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. Letters are selected for publication and we cannot give personal replies. The newspaper accepts no legal responsibility for advice.

guardian.co.uk © Guardian News and Media 2009

Advertisement starts



Advertisement ends

a high street scene

Consumer news

Get the latest on consumer issues and trends - from property, rip-offs and pensions to fraud, political angles and rising prices

Features and analysis

Top quality stories and analysis of the burning money issues of the day - get the bigger picture
Share prices
Shares news
Keep bang up-to-date with the latest news affecting share prices and the stockmarket
Family

Free guides and brochures

There's a whole range of useful information to choose from including investing, retirement and family finances
Skip to page content | Text onlyGraphical version of this page

Tiscali Quicklinks. Please visit our Accessibility Page for a list of the Access Keys you can use to find your way around the site, skip directly to the main navigation, to the page content, or to more links within money.

web |  shopping |  this site |  video |  local services

Page Footer


Access keys


You will need to use different key combinations in order to use access keys depending on your internet browser, find out which on our accessibility page.
  • (0) Navigate to Accessibility page.
  • (1) Navigate to Home page.
  • (2) Navigate to My email.
  • (3) Navigate to My Account.
  • (4) Navigate to Site Map page.
  • (5) Navigate to Contact us page.
  • (6) Navigate to Members channel.
  • (7) Navigate to Services channel.
  • (8) Navigate to News & Info channel.
  • (9) Navigate to Entertainment channel.
  • ([) Skip down to the Primary navigation block.
  • (]) Skip down to the more links within this section block.
  • (=) Bypass all navigation and jump to the content.
  • (x) Text only version of this page.
Background images used:
furniture images used in the site icons used in the site images used in the header