Banks pushed wrong buttons on cash machine fraud
Banks pushed wrong buttons on cash machine fraud
I was a victim of fraud at a Lloyds cash machine outside a Morrisons supermarket at the Easter weekend. Checking my Alliance & Leicester internet bank account on Easter Sunday, I discovered £230 had been taken out that day. I cancelled my card and reported it to the police immediately, then visited the branch on the Tuesday. More than six weeks since my money was taken, the response I got from the bank was that "further information is needed". PG, York
Both banks were aware that a skimming device and camera had been attached to this particular ATM. It is the card issuer's responsibility to refund customers and Alliance & Leicester received a number of similar claims around that time. It has now sent you £230 and added £50 to apologise for the delay in returning your money.
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• Email Margaret Dibben at your.problems@observer.co.uk or write to Margaret Dibben, Your Problems, The Observer, Kings Place, 90 York Way, London N1 9GU and include a telephone number. Do not enclose SAEs or original documents. Letters are selected for publication and we cannot give personal replies. The newspaper accepts no legal responsibility for advice.
guardian.co.uk © Guardian News and Media 2009
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