Search: Organisations that can help you complain
- Where to complain
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If you've bought goods or services you're not happy with and you'd like to complain, it can be difficult to know who, ulitimately, can sort out your problems.
It's worth noting that in the first instance you should go direct to the company concerned and lay out your position (see the Governments' site, Directgov for template letters you can use). It's recommended you keep copies of all correspondence and notes of phone calls and then if this fails to resolve the dispute as you hope, you can move on to the overseeing bodies concerned.
Here are a list of organisations you can go to in the hope of sorting out disputes:
Banking
The Financial Services Compensation Scheme (FSCS)
Credit cards and store cards
Finance and Leasing Arbitration Scheme
Estate agents
Flights
Holidays
The Association of British Travel Agents
Association of Independent Tour Operators
Insurance
The Association of British Insurers
The Financial Services Compensation Scheme (FSCS)
The Inland Revenue
Mortgages
The Financial Services Compensation Scheme (FSCS)
The Financial Ombudsman Service
Pensions
Scams
Secured and unsecured loans
Finance and Leasing Arbitration Scheme
