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Body language in the workplace
How do you know if you've lost someone's attention? How do you make someone feel at ease? You can improve your meeting skills and business relationships by learning to read body language.
Steepling hands
This is frequently used in superior/subordinate interaction. It demonstrates confidence and a 'know-it-all' attitude. It is particularly common amongst accountants, lawyers and managers.

There are 2 versions:
1) The raised steeple - when the person is talking, expressing their opinion
2) The lowered steeple - when the person is listening

The steeples should be interpreted in conjunction with other signs. If they are preceeded by positive body language, for example talking with palms open and leaning forward, then the steeple indicates a positive conclusion is likely. If it follows negative signs, for example legs crossed and arms folded, then the outcome is likely to be negative.

Palm gripping
Prince Charles is the embodiment of this. He holds his head up high, chin out and one palm gripping the other hand behind his back.

This is a confidence/superiority position. The person has their stomach, heart and throat regions exposed which is an unconscious act of fearlessness.

If you are in stressful situation assuming this position can help calm you down and take control of the situation.

Arms crossed
This is a negative or defensive position. Most people will assume this position if they disagree with what they are hearing.

Even if someone is agreeing with you, if their arms are crossed they will have a negative attitude towards you.

At this point it is best to attempt to find out what it is that they are not in agreement with you on, or force them out of their stance by asking them to eg write something down.

Their negative attitude will continue until they have uncrossed their arms, once they have done this you will have a better chance of bringing them round to your point of view.

Mirroring positions
This is one of the most important interpretations of body language we can learn.

You often see two people talking, standing in the same pose. This indicates that they are in agreement with each other, they like each other. If one uncrosses their arms, the other will do the same. If one stands with one foot forward, the other will assume the same position.

If you want to establish a rapport with someone, mirror their poses - this will have the effect of relaxing them and giving them a non-verbal indication that you are both thinking along the same lines.

Body positioning
The easy way to tell whether the person you're talking to is enjoying the conversation:
The person is standing facing you with their body and feet pointing towards you and mirroring your positions.

The tell-tale signs that someone's feeling uncomfortable or not enjoying the conversation:
The person's head is turned towards you and appears engaged in the conversation - smiling, nodding etc, but their body and feet are pointing away from you.

If someone's body is turned away from you it will be facing the place where they'd rather be. If they're pointed towards another person or the exit then it's time to terminate the conversation or do something to attract their full attention.

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