FAQs: Forgotten your username or password

If you are facing problems connecting to Tiscali the following steps may help you get online:

• Ensure you are using your Tiscali username and password which you setup when registering your Tiscali account. This is the same as your Tiscali email address. The format for entering your username will be your_username@tiscali.co.uk and must be entered in lower case.
   
• The password is case sensitive so make sure you are not typing a capital letter when you intend to type in lower-case.
   
• If you have set up secret questions for your account you can retrieve your password using the form available here.
   
• Even if your username and password is automatically saved from previous connections it is possible for this information to become corrupted. Please delete anything saved and attempt to retype the correct information. In Windows XP you may notice that the password appears as a long series of dots which does not correspond to the length of your actual password - this is an inbuilt security feature used to prevent others using your computer from guessing your password and does not mean the password is actually the length of the number of dots.
   
• If you have forgotten your password and would like it to be reset call the Password reset line on 0906 300 6633.

Once you are connected it is recommended you assign secret questions to your account by clicking here. This facility allows you to retrieve your password by answering these personal questions in the instance you forget your password again

NOTE: As a security precaution it is not recommended you make your password known to others or that you write your password down.