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How to deal with Outlook Express error 0x800ccc79
Troubleshooting Outlook Express Error 0x800CCC79
To fix this problem:
You will then be able to collect your mail.
Symptom
You may get the error message
- 'The server does not support a SSL connection. Account; pop.tiscali.co.uk Server smtp.tiscali.co.uk.' Protocol SMTP, server response '250 HELP' Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.'
- "The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was 'test@hotmail.com' . Subject 'The monthly collection', Account: 'Test (Tiscali)', Server: 'smtp.xxxxxxx.xxx', Protocol: SMTP, Server Response: '550 relaying to prohibited by administrator', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79
Solution
This problem happens because your version of Outlook Express is set up to use Secure Socket Layer (SSL), which Tiscali does not use.To fix this problem:
- Open Outlook Express, and click Tools
- Then click on Accounts
- Then click on your Tiscali connection and click Properties
- Then click Advanced
- On this screen remove the checks from the boxes This server requires a secure connection for both Outgoing mail (SMTP) and Incoming mail (POP3).
- Bear in mind that you should be using a dial-up connection number prefixed with 1470 and that the outgoing mail server is smtp.tiscali.co.uk
You will then be able to collect your mail.
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