Troubleshooting Broadband problems

In order to resolve a connection problem with your Broadband service a simple diagnosis of the problem at hand must be undertaken. This can be done by checking the status of the lights on your Broadband modem, a Windows error code or message or other symptoms you may be experiencing on your PC

If you are not able to connect to Broadband look at the lights on your Broadband modem and then select the help for the appropriate image below. All images have been modelled on a Sagem modem, however the troubleshooting steps are relevant for the Speedtouch modem in which case a red light on the Speedtouch would equate to no lights on the Sagem.

	ADSL light : Flashing Power(PWR) light: On Click here
	ADSL light : Off Power(PWR) light: On Click here
	ADSL light : Off Power(PWR) light: Off Click here
	ADSL light : On Power(PWR) light: On Click here

Please note that when you have just switched your computer on the modem can take up to 30 seconds to initialise and pick up the Broadband signal. The initialisation process from switching your computer on to when your modem will be ready to connect to Broadband will occur as follows:

Error codes Error 619: The port is disconnected 
Error 629: The port was disconnected by the remote machine 
Error 631: The port was disconnected by the user
Error 633: The port is already in use or is not configured for Remote Access
Error 645: Internal authentication error
Error 650: The Remote Access server is not responding
Error 651: Your modem (or other connecting device) has reported an error
Error 678: There is no answer
Error 680: No dial tone
Error 691: Access denied because username and/or password is invalid on the domain 
Error 718: PPP timeout
Error 721: Remote PPP peer is not responding
Error 797: The modem could not be found

Error message: 'Unable to Create Entry'
Browser message: Page cannot be displayed
Connection regularly disconnects from the web if you leave it idle for a while.
Error message RegDBSetKeyValueEx failed

Does your system keep on shutting down every time you try to connect to the Internet? Do you see an error message containing the text RPC Service Terminated unexpectedly.  If so, click here.

Find out what those error codes mean.

Broadband Errors Error 619 Error 629 Error 631 Error 633 Error 645 Error 651 Error 678 Error 680 Error 691 Error 797 Outlook Error codes Error 0x800420CB Error 0x800ccc0E Error 0x800ccc0F Error 0x800ccc79 Error 0x800ccc90 Error 0x800ccc91 Error 0x800ccc92 Error 800ccc0131 Dialup Error codes Error 691 Error 680 Error 645 Error 718 Error 721 Intermittent disconnection

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