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Troubleshooting Broadband problems

Troubleshooting Broadband connection problems
 
In order to resolve a connection problem with your Broadband service a simple diagnosis of the problem at hand must be undertaken. This can be done by checking the status of the lights on your Broadband modem, a Windows error code or message or other symptoms you may be experiencing on your PC
 

Modem lights

If you are not able to connect to Broadband look at the lights on your Broadband modem and then select the help for the appropriate image below. All images have been modelled on a Sagem modem, however the troubleshooting steps are relevant for the Speedtouch modem in which case a red light on the Speedtouch would equate to no lights on the Sagem.
ADSL light : Flashing
Power(PWR) light: On
Click here
ADSL light : Off
Power(PWR) light: On
Click here
ADSL light : Off
Power(PWR) light: Off
Click here
ADSL light : On
Power(PWR) light: On
Click here

Please note that when you have just switched your computer on the modem can take up to 30 seconds to initialise and pick up the Broadband signal. The initialisation process from switching your computer on to when your modem will be ready to connect to Broadband will occur as follows:
 
 

Other symptoms

Does your system keep on shutting down every time you try to connect to the Internet? Do you see an error message containing the text RPC Service Terminated unexpectedly.  If so, click here.
 
Error codes
Find out what those error codes mean.

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