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From: www.tiscali.co.uk/help/
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How to setup your Broadband connection
 
Your modem pack will contain an Installation CD, a Welcome letter with your Broadband username and password as well as the following items:

NOTE: There are two broadband(ADSL) filters so that you can use  more than one phone device with the Broadband connection. To order additional filters click here. For further information on the need for filters click here.
 
  1. Place your Tiscali Installation CD into your computer and allow the CD to run automatically.
    Installation CD
    If nothing happens after a minute of submitting the CD double click on the My Computer icon on your computers desktop and then double click on your CD-Rom drive, which should appear with a green Tiscali icon. If you receive an error message click here.
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  2. You will then be prompted to install Tiscali Broadband. You may be prompted for your Broadband username and password which will be in the welcome letter you received with your pack. If you have forgotten your username and password click here. The installation process will then install the software for the modem during which time you will see this screen:
    Installing the modem software
    If you cannot get to this screen click here.
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  3. After installing the modem software connect your USB cable (the side with the red label) to your modem:
    Connect USB cable

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  4. Connect the other end of the USB cable to your computer. Your computer will then recognise that a new hardware device has been attached and will locate the necessary software.


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  5. Next connect your RJ11 cable to your modem:
    Connect RJ11 cable

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  6. Connect the other end of the RJ11 cable to a filter:
    Attaching the filter
    If you have a telephony device (fax, phone etc.) plugged into the same phone socket where you would like to connect your Broadband modem undertake steps 7 and 8, otherwise skip to step 9.
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  7. Unplug your phone ( or any other telephony device) from the BT telephone socket:
    Attach additional devices (if any)

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  8. Reconnect the phone to the Broadband filter which the modem is connected to:


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  9. You are now ready to connect to the Internet using your Broadband account. Click to Finish the Installation process and then check that the lights on your modem are both solid green (i.e. they are not flashing). On your computers desktop you will see a new Tiscali Broadband (or Internet ADSL) icon which you must double click on to connect. If there is no icon on the desktop click here.


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If you receive an error message or are not able to connect click here.
 
Error codes
Find out what those error codes mean.

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