Technical Questions

What if my RJ11 cable is not long enough?
What do I need in order to be able to use broadband?
How do I install my broadband?
Can I connect more than one computer to the Internet with Tiscali Broadband?
How can I contact Tiscali if I continue having problems with my broadband service?
How can I protect my computer from getting a virus? Has my computer been infected?

Click here to return to Broadband FAQs.
Click here to go to the Broadband Knowledge Base

What if my RJ11 cable is not long enough?
You can purchase longer extension cables by the metre online by clicking here or at most PC stores. It is essential that a longer RJ11 cable is used rather than a phone extension cable as this can cause problems as described here.

What do I need in order to be able to use Tiscali Broadband?

• PC
• Pentium 200Mhz
• 32MB RAM
• Four-speed CD-ROM player
• Video card/display 800 x 600, 256 colours
• 150MB free on your computers hard drive
• Windows 98, 98SE, ME, 2000 Professional or XP. Macs are compatible with broadband but are not supported by Tiscali. For more details click here.
• A USB port that can supply 500 ma (a rectangular port/plug approximately 12mm wide x 4mm high that allows you to plug in peripheral devices such as modems, printers, MP3 players, webcams etc.)

NOTE: Tiscali Broadband is subject to availability and line checks.

How do I install Tiscali Broadband?
After you have registered online, we will activate Tiscali Broadband on your phone line. This can take up to 10 working days. Your installation pack will then be sent to you. When you receive your pack, simply insert the CD installation guide for instructions on how to install the modem. An online reference guide is also available here. Please bear in mind the two filters in the pack are provided assuming that you only use two phone sockets in your property. If you use more than this (e.g. for Sky) you may require additional filters for other phone sockets in your property. If you do not have all phone sockets (which are in use) connected via a filter you may experience connection problems - see here.

Can I connect more than one computer to the Internet with Tiscali Broadband?
Some operating systems such as Windows XP allow multiple users to share a single Internet connection. Tiscali does not provide technical assistance for networking your computers but does not prohibit connection sharing.

How can I contact Tiscali if I am having problems with my broadband service?
You can contact us by telephone, email or letter. Click here for our contact details.

How can I protect my computer from getting a virus? Has my computer been infected?
It is very important to have Anti-Virus software on your computer. If your computer contracts a virus this could lead to email problems, intermittent connection and an array of other problems. Sometimes it is not obvious that your computer is infected, instead you might think it's a problem with your Internet Service Provider. If you feel you might have a virus problem, click here for basic troubleshooting and advice. If you would like to purchase Anti-Virus, Anti-Spam or Firewall software, click here.

Find out what those error codes mean.

Broadband Errors Error 619 Error 629 Error 631 Error 633 Error 645 Error 651 Error 678 Error 680 Error 691 Error 797 Outlook Error codes Error 0x800420CB Error 0x800ccc0E Error 0x800ccc0F Error 0x800ccc79 Error 0x800ccc90 Error 0x800ccc91 Error 0x800ccc92 Error 800ccc0131 Dialup Error codes Error 691 Error 680 Error 645 Error 718 Error 721 Intermittent disconnection

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• Mydoom recurrence - 10 Aug 2004
• Sasser worm - 12 June 2004
• View the Latest Tiscali Security Database