Known issues using the VIA chipset

Common symptoms for power problems include your PC freezing, you losing Broadband connection and needing to reboot every 10 minutes, USB lights on your Modem dying or your PC is extremely slow.

These can be symptoms of running VIA/ ALI/ SIS motherboard chipsets used with a PC running an AMD processor. These chipsets do not generate enough power to for USB broadband modems and motherborards particularly affected seem to be the KT133, KT7, and Asus A7V.
To find this information click;

• start
• run
• then type dxdiag

This will launch Direct X diagnostics, on the system tab check under system information and you will see the type of processor used.
To find out the chipset you are using, click

• start
• control panel
• system to go into the device manager. Scroll to the very bottom, click on the plus sign next to Universal Serial Bus Controllers and you see the make of the chipset used on the motherboard.

It is worth checking you Device manager for Bandwidth & power usage on the USB Host Controller, and if there is any doubt, try removing other USB Devices (such as wireless LAN adapters, scanners, USB mouse), or using a supplemental powered USB Hub. If that doesn't work, and you are running an AMD processor, the only fix is to install an internal PCI broadband modem.
card or PCI USB card as the Alcatel modem supplied by Tiscali will not work. Call 0871 222 3311 for more help and advice on this issue. Lines are open from 8am until midnight and calls are charged at national call rates.
If you have a VIA chipset but are running an Intel Processor, a software fix is available at the VIA technologies website. The Installation guide for the driver is available here.

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