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Flashing lights on the modem

No lights on the modem?
 
The modem supplied by Tiscali has 2 lights on the front . Both of these need to be Solid Green for you to use the Tiscali Broadband Connection.
 

PWR or USB light 

The PWR or USB light on your modem gives an indication of the modem's ability to draw power and communicate with your computer via the USB cable plugged into an USB port. If the PWR or USB light is not Solid Green. Please Check the following...
  • The PC is Switched On
  • The USB Cable is Securely Connected at either end.
  • The modem has been successfully installed (check your modem installation for Sagem / Speedtouch)
If, after checking the above points, you are still not seeing a solid green USB or PWR light please try to un-install and reinstall the modem. Help guides for this are available for the Sagem and the Alcatel Speedtouch modems
 

ADSL Light

The ADSL light on your modem gives an indication of the modem's ability to communicate with the Broadband Equipment in your local Telephone exchange.

If the ADSL light is not Solid Green. Please check the following...
  • Is the USB light solid green? (if not see above)
  • Does your telephone Work? (if not you may have a fault with your telephone line)
  • Is the cable from the modem to the filter secure at each end?
If, after checking the above points, you are still not seeing a solid green ADSL light, we need to look at how you have the modem and filters attached to the telephone line in your house. Please Click Here
 
 
Error codes
Find out what those error codes mean.

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