Content Starts Here
Both modem lights solid
Both modem lights solid
Once Connected you should be able to Launch your Web Browser ( Usually this would be Internet Explorer or Netscape Navigator) and view Web Pages.
If both of the lights on your modem are solid follow the following troubleshooting steps:
Restart
Shut down your computer and then after a short pause
restart. Once the computer has completely loaded wait 30 seconds to
allow the modem to synchronise before attempting to reconnect.
Authentication
-
This problem can be caused because you are mistyping your
username and password. If you are entering your login details for the
first time this error tends to indicate that you have entered either
your username or password incorrectly. Follow these steps:
1. If you cannot logon, check that you have not mis-spelt your username or password.
2. Please note that your username MUST be lowercase and that your password is case-sensitive
3. Your username must be in the following format username@tiscali.co.uk
4. If you have forgotten your password you need to contact the Technical Help team (0906 3006633) who can reset your password
Cabling
In rare instances this can be related to a problem with the modem not
responding appropriately. In order to test this unplug the grey USB
cable which connects the modem to your computer. This should cause
both lights to go out on your modem as the power source has been
disconnected. Then replug the modem into the USB port on your computer
and wait until the modem lights both go solid green before trying to
reconnect.
Reinstall
Uninstall the modem software by running the
installation CD and selecting uninstall. Be sure to remove the modem after
having uninstalled the software.
Then run the installation CD again it will
then allow you to install the modem freshly on your computer. Now try
reconnecting.
| To tell if you have successfully connected look in the
'System Tray' on your Computer Screen...you should see the following
Connection Icon:
|
 |
Once Connected you should be able to Launch your Web Browser ( Usually this would be Internet Explorer or Netscape Navigator) and view Web Pages.
Advertisement starts
Advertisement ends
Skip to page content | Text onlyGraphical version of this page
Tiscali Quicklinks. Please visit our Accessibility Page for a list of the Access Keys you can use to find your way around the site, skip directly to the main navigation, to the page content, or to more links within help.
- Tuesday , November 24, 2009
- Make Tiscali my homepage
Page Footer
Access keys
You will need to use different key combinations in order to use access keys depending on your internet browser, find out which on our accessibility page.
- (0) Navigate to Accessibility page.
- (1) Navigate to Home page.
- (2) Navigate to My email.
- (3) Navigate to My Account.
- (4) Navigate to Site Map page.
- (5) Navigate to Contact us page.
- (6) Navigate to Members channel.
- (7) Navigate to Services channel.
- (8) Navigate to News & Info channel.
- (9) Navigate to Entertainment channel.
- ([) Skip down to the Primary navigation block.
- (]) Skip down to the more links within this section block.
- (=) Bypass all navigation and jump to the content.
- (x) Text only version of this page.
