Broadband filters explained

Your modem pack contains two filters which will look similar to these:

A filter is necessary because once your line is activated with Broadband it carries 2 signals - an analogue (phone) signal and a digital (broadband) signal which are both carried at different frequencies. In order to receive both of these signals clearly you must connect all of your devices which normally plug into a phone socket into a Broadband filter. It is this feature of Broadband which allows you to use the Internet connection whilst on the phone or receiving faxes.

If you do not connect your Broadband filters or you do not have all devices within your property connected using a Broadband filter you may face the following problems:

• No connection possible on Broadband service: common symptoms include a flashing ADSL light on your modem and Error 680 (No dial tone) on your computer
• Intermittent Dropping Internet connection
• Fuzzy or bad telephone connection when the modem is plugged in

If you have more than two phone sockets in use around your house you will require more Broadband filters, which can be purchased here.

NOTE: In the above scenario a number of different devices which are employed in a typical property have been illustrated indicting the need for a filter in each phone socket which is in use.

KEY   A phone connection with a filter connected The RJ11 connection from the computer to the filter

Find out what those error codes mean.

Broadband Errors Error 619 Error 629 Error 631 Error 633 Error 645 Error 651 Error 678 Error 680 Error 691 Error 797 Outlook Error codes Error 0x800420CB Error 0x800ccc0E Error 0x800ccc0F Error 0x800ccc79 Error 0x800ccc90 Error 0x800ccc91 Error 0x800ccc92 Error 800ccc0131 Dialup Error codes Error 691 Error 680 Error 645 Error 718 Error 721 Intermittent disconnection

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