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Error 651 - Your modem has reported an error

This error usually occurs with Windows 2000 when the Internet connection has become corrupted. This can be resolved by following these steps:

Go into Network and Dial-Up Connections.

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This will show all existing Dial-Up Connections. Double Click on 'Make New Connection'.

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When the Network Connection Wizard launches click 'Next'.

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In 'Network Connection Type' choose 'Dial-up to the Internet' and click Next.

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When the Internet Connection Wizard launches, choose the 3rd Option: 'I want to set up my Internet Connection Manually' and click Next.

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Choose 'I connect through a phone line and a modem'

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If more than one modem is installed on the PC you will be prompted to choose the Modem...Here choose USB ADSL WAN Adapter (For Sagem) or Speedtouch ISDN Line 1 ( For Speedtouch ).

When prompted for a Phone Number, enter 0,38 and take the tick out of 'Use Area Code and Dialing Rules' and click Next.
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Enter Username and Password details and click Next.

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Type a name for the Connection and click Next.

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You will be asked if you also want to setup an internet mail account , choose no and then next and then finish. The Connection will now appear as a new icon in the 'Network and Dial Up Connections' Folder.

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If necessary, after testing this new connection works, delete the old connection to avoid any future confusion over which connection should be used.

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