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Troubleshooting your broadband connection
Connection Problems & Error codes
Look at the lights on the Modem. Before you can connect you will need to see 2 solid green Lights.
If both lights are solid green, you can try to connect by
From this point you should either Connect Successfully to Tiscali Broadband or receive an error message. Some of the common error messages and their resolutions have been detailed below:
- Double clicking the Tiscali Broadband icon on your desktop
- Enter your full Username (including @tiscali.co.uk) and password
- Click the Dial / Connect Button
From this point you should either Connect Successfully to Tiscali Broadband or receive an error message. Some of the common error messages and their resolutions have been detailed below:
Error codes
Error 619: The port is disconnected
Error 629: The port was disconnected by the remote machine
Error 631: The port was disconnected by the user
Error 633: The port is already in use or is not configured for Remote Access
Error 645: Internal authentication error
Error 650: The Remote Access server is not responding
Error 651: Your modem (or other connecting device) has reported an error
Error 678: There is no answer
Error 680: No dial tone
Error 691: Access denied because username and/or password is invalid on the domain
Error 718: PPP timeout
Error 721: Remote PPP peer is not responding
Error 797: The modem could not be found
Error 629: The port was disconnected by the remote machine
Error 631: The port was disconnected by the user
Error 633: The port is already in use or is not configured for Remote Access
Error 645: Internal authentication error
Error 650: The Remote Access server is not responding
Error 651: Your modem (or other connecting device) has reported an error
Error 678: There is no answer
Error 680: No dial tone
Error 691: Access denied because username and/or password is invalid on the domain
Error 718: PPP timeout
Error 721: Remote PPP peer is not responding
Error 797: The modem could not be found
Other common Broadband Problems
Other common Broadband Problems
Error message 'Unable to Create Entry'
Error message RegDBSetKeyValueEx failed
Password or username rejected or you cannot connect at all
Connection disconnects from the web if you leave it idle for a while.
PC freezes, you lose connection and need to reboot every 10 minutes, USB lights on your Modem die, PC extremely slow
To tell if you have successfully connected look in the 'System Tray' on your Computer Screen...you should see the following Connection Icon;
Once Connected you should be able to Launch your Web Browser ( Usually this would be Internet Explorer or Netscape
Navigator) and view Web Pages.
Error message 'Unable to Create Entry'
Error message RegDBSetKeyValueEx failed
Password or username rejected or you cannot connect at all
Connection disconnects from the web if you leave it idle for a while.
PC freezes, you lose connection and need to reboot every 10 minutes, USB lights on your Modem die, PC extremely slow
To tell if you have successfully connected look in the 'System Tray' on your Computer Screen...you should see the following Connection Icon;
Once Connected you should be able to Launch your Web Browser ( Usually this would be Internet Explorer or Netscape
Navigator) and view Web Pages.
Please Note:If you are still having problems
viewing a Web Page but are seeing the Connection Icon (shown above), it
is possible that your firewall is preventing the broadband connection
from being used correctly. To confirm this, try and temporarily disable
the firewall. If you are then able to view web pages, please contact your
firewall suppliers for details on how to reconfigure the firewall to work
with Broadband. Do not forget to re-enable your firewall after this test.
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