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Billing Questions
Billing Questions
How and when will I be billed for Tiscali Broadband?
All charges for Tiscali Broadband are charged against your Credit Card or by Direct Debit, depending on your chosen payment method. Your monthly payments will begin in the second month of activity (i.e. in arrears) and we collect payment on or around the 4th of each month.
Will I be charged for phone calls?
Unless you sign up for a Bundled Broadband and Telephone service, there is one monthly flat fee for Tiscali Broadband, which covers all your Internet charges. You have to pay BT for the rental of your telephone service and any telephone call charges or other charges associated with it. You will pay call charges for voice, fax and data calls made on your normal analogue line, as usual. If you select our Bundled Broadband and Telephone service you will continue to pay BT for your line rental, but pay Tiscali for your telephone calls at a cheaper rate.
Can I suspend the service if I go away on holiday or will I still be charged the monthly fee?
The minimum term for Tiscali Broadband is 12 months - it is not possible to suspend service within this time. However, after the initial 12 months you may terminate the service on one months notice.
What happens to my bill if I upgrade/downgrade my broadband package in the middle of the month?
We will have already prepared your bill for the month during which you change your package so you will see no change to your fee for that month. However, rest assured the following month we will credit/debit your account with the difference in price of your new package from the date you changed your package. The credit/debit is dependent on whether your new account is cheaper or more expensive than your previous package.
What are the terms and conditions of Tiscali Broadband?
The terms and conditions of Tiscali Broadband can be viewed by clicking here.
What is the procedure if I want to move house?
If you are moving your Broadband service to another phone number or address, you must submit your new details to us so that we can transfer the service, and we will ensure you are up and running as soon as possible. To submit your new details click here.
Please note that if you are moving to a property and will have a different phone number for Broadband, the process of transferring the service will take up to 10 working days. However, if you are keeping your existing phone number the process of transferring the Broadband service will take up to 20 working days. These times are dependent on BT as an engineer has to physically visit your local exchange to transfer the service. You will not be charged for moving your broadband service to another premises/telephone number.
What happens to my Tiscali dial-up account when I register for Tiscali Broadband?
If you upgrade from a monthly subscription package such as Tiscali AnyTime or DayTime, your dial-up account will automatically be you downgraded to a Pay As You Go account a few days after your line has been provisioned for broadband. This means you can keep your existing email address and web space. Once your account has been downgraded to Pay As You Go you will simply be charged for the time you spend online at local rate by your existing telephone provider, until your Broadband service is up and running.
If you upgrade from a Pay As You Go account to a Broadband account, your Pay As You Go account will remain unchanged. Please note if you do decide to terminate your Pay As You Go account then you will lose your original email address. If you are a Lineone Surftime customer you MUST cancel your account. Click here for more information on how to cancel your Surftime account.
How and when will I be billed for Tiscali Broadband?
Will I be charged for phone calls?
Can I suspend the service if I go away on holiday or will I still be charged the monthly fee?
What happens to my bill if I upgrade/downgrade my broadband package in the middle of the month?
What are the terms and conditions of Tiscali Broadband?
What is the procedure if I want to move house?
What happens to my Tiscali dial-up account when I register for Tiscali Broadband?
Click here to return to Broadband FAQs.
Will I be charged for phone calls?
Can I suspend the service if I go away on holiday or will I still be charged the monthly fee?
What happens to my bill if I upgrade/downgrade my broadband package in the middle of the month?
What are the terms and conditions of Tiscali Broadband?
What is the procedure if I want to move house?
What happens to my Tiscali dial-up account when I register for Tiscali Broadband?
Click here to return to Broadband FAQs.
How and when will I be billed for Tiscali Broadband?
All charges for Tiscali Broadband are charged against your Credit Card or by Direct Debit, depending on your chosen payment method. Your monthly payments will begin in the second month of activity (i.e. in arrears) and we collect payment on or around the 4th of each month.
Will I be charged for phone calls?
Unless you sign up for a Bundled Broadband and Telephone service, there is one monthly flat fee for Tiscali Broadband, which covers all your Internet charges. You have to pay BT for the rental of your telephone service and any telephone call charges or other charges associated with it. You will pay call charges for voice, fax and data calls made on your normal analogue line, as usual. If you select our Bundled Broadband and Telephone service you will continue to pay BT for your line rental, but pay Tiscali for your telephone calls at a cheaper rate.
Can I suspend the service if I go away on holiday or will I still be charged the monthly fee?
The minimum term for Tiscali Broadband is 12 months - it is not possible to suspend service within this time. However, after the initial 12 months you may terminate the service on one months notice.
What happens to my bill if I upgrade/downgrade my broadband package in the middle of the month?
We will have already prepared your bill for the month during which you change your package so you will see no change to your fee for that month. However, rest assured the following month we will credit/debit your account with the difference in price of your new package from the date you changed your package. The credit/debit is dependent on whether your new account is cheaper or more expensive than your previous package.
What are the terms and conditions of Tiscali Broadband?
The terms and conditions of Tiscali Broadband can be viewed by clicking here.
What is the procedure if I want to move house?
If you are moving your Broadband service to another phone number or address, you must submit your new details to us so that we can transfer the service, and we will ensure you are up and running as soon as possible. To submit your new details click here.
Please note that if you are moving to a property and will have a different phone number for Broadband, the process of transferring the service will take up to 10 working days. However, if you are keeping your existing phone number the process of transferring the Broadband service will take up to 20 working days. These times are dependent on BT as an engineer has to physically visit your local exchange to transfer the service. You will not be charged for moving your broadband service to another premises/telephone number.
What happens to my Tiscali dial-up account when I register for Tiscali Broadband?
If you upgrade from a monthly subscription package such as Tiscali AnyTime or DayTime, your dial-up account will automatically be you downgraded to a Pay As You Go account a few days after your line has been provisioned for broadband. This means you can keep your existing email address and web space. Once your account has been downgraded to Pay As You Go you will simply be charged for the time you spend online at local rate by your existing telephone provider, until your Broadband service is up and running.
If you upgrade from a Pay As You Go account to a Broadband account, your Pay As You Go account will remain unchanged. Please note if you do decide to terminate your Pay As You Go account then you will lose your original email address. If you are a Lineone Surftime customer you MUST cancel your account. Click here for more information on how to cancel your Surftime account.
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