Content Starts Here

Resolving Username and Password problems on your Broadband account

print Resolving Username and Password problems

If you are facing problems connecting to Broadband which seem to occur due to problems with your username and/or password the following steps may help you get online:

Ensure you are using your Broadband username and password which you setup when registering your Tiscali Broadband account. This is the same as your Broadband email address. The format for entering your username will be your_username@tiscali.co.uk and must be entered in lower case.

Bear in mind that the Broadband password is case sensitive, check your Caps Lock function on the keyboard to ensure you are not typing a capital letter when you intend to type in lower-case.

Even if your username and password is automatically saved from previous connections it is possible for this information to become corrupted. Please delete anything saved and attempt to retype the correct information. In Windows XP you may notice that the password appears as a long series of dots which does not correspond to the length of your actual password - this is an inbuilt security feature used to prevent others using your computer from guessing your password and does not mean the password is actually the length of the number of dots.

If you have forgotten your password and would like it to be reset call the Password reset line on 0906 3006633 (calls charged at 50p/min) .

Once you are connected it is recommended you assign secret questions to your account by clicking here. This facility allows you to retrieve your password by answering these personal questions in the instance you forget your password again

NOTE: As a security precaution it is not recommended you make your password known to others or that you write your password somewhere

Advertisement starts

Advertisement ends

Page Footer

Access keys

You will need to use different key combinations in order to use access keys depending on your internet browser, find out which on our accessibility page.

(0) Navigate to Accessibility page.
(1) Navigate to Home page.
(2) Navigate to My email.
(3) Navigate to My Account.
(4) Navigate to Site Map page.
(5) Navigate to Contact us page.
(6) Navigate to Members channel.
(7) Navigate to Services channel.
(8) Navigate to News & Info channel.
(9) Navigate to Entertainment channel.
([) Skip down to the Primary navigation block.
(]) Skip down to the more links within this section block.
(=) Bypass all navigation and jump to the content.
(x) Text only version of this page.

Background images used: